Ownership of Site
Use of the Site
Prices do not include packaging, storage, freight, taxes, transit insurance, local delivery or installation. All prices are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service
Custom, Taxes and Import Charges
To cancel your order, please send an email to [email protected] within 24 hours from the date your order is received. Beyond this, orders cannot be canceled. A refund of any monies paid by you to us for the products will be made within 30 days of your cancellation. If you have paid for the price of the goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.
Syntron may, in its sole discretion, refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If we cancel an order after you have already been billed, we will refund the billed amount.
Customer Commitment & Approval
Our products are custom-made which require a 6 to 8 week period for your piece to be produced. We will do our best to meet time frames as agreed, however, sometimes products exceed projected finalization dates.
We offer our customers a 10-day ( within10 working days after receipt of goods) satisfaction replacement on all purchases. If you believe you have received a defective product, please send an email to [email protected] within 10 working days from the receipt date of your order. Please provide photographs of the defect for us to review. We will evaluate on a case by case basis how to resolve your concerns. We are willing to work with you to make things right by sending replacement parts at our costs if it is determined that the defect existed at the time of manufacture or developed under normal use. Defective products will be replaced within the normal production lead time required to reorder and manufacture the same product.
This warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling, modifications, wear resulting from normal use and shipping damages of any kind.
The basic 10Day Warranty policy applies only if the Product Return Procedure set forth in the RETURN paragraph is followed. If the customer does not follow the stated Return Policy, it will result in the loss of the Basic 10 Day Warranty.
We make no other express warranty of any kind. We shall not be liable for any special, indirect consequential, incidental or similar damage suffered by the purchaser or any third party, including without limitation, damages for loss or profits or business or damages to persons or property resulting from the use or performance of the product.
Accuracy, Completeness and Timeless of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
User Comments, Feedback and other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or the Terms .
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Intellectual Property Rights
Syntron retains all ownership rights over all intellectual property (registered or unregistered) imagery, and designs available on this Site. This clause continues to apply after the product has been delivered and payment has been received in full.
Limitation of Liability
To the extent permitted by law, any implied rights or terms for the supply of goods or services are expressly excluded. To the extent of any liability arising, the liability of Syntron will, at the discretion of Syntron, be limited to the repair or replacements of the products or the cost paid for the product.
We make every effort to ensure that goods advertised for sale on the website are described accurately. However, the descriptions of goods on the website do not form part of the contract between you and us. They are designed to represent a general idea of the goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the goods which you purchase from us are suitable for your intended purpose.
We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event, our liability to you arising directly from our negligence will not exceed the invoice value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This clause does not affect your statutory rights.
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for the equipment which you use to access this website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.
Any provision of the Terms which is prohibited or unenforceable will be effective to the extent of such prohibition or unenforceability without invalidating the remaining provisions or affecting the validity or enforceability of that provision in any other jurisdiction.
Questions about the Terms of Service should be sent to us at [email protected]
The Terms are governed by the laws of HKSAR. You agree to submit to the exclusive jurisdiction of the Courts of HKSAR in any dispute relating to this Policy.